INTERNAL INFORMATION CHANNEL
The company makes an internal information channel available to employees, clients, and suppliers to inform the company of any conduct contrary to the code of ethics.
Compliance with Laws and Regulations
Oliva Torras maintains its reputation by respecting the laws, regulations, and other requirements applicable to our company in all countries where we operate and carry out our activity. Employees are responsible for knowing the laws, regulations, and obligations related to their position that may affect them. Any non-compliance with these may result in criminal action or civil proceedings against the company itself or the people who work in it.
Respect for Human Rights
Oliva Torras is committed to respecting all laws governing human rights and fair labor practices. We observe the United Nations Guiding Principles on Business and Human Rights and comply with international human rights legislation in all locations where we carry out activities. Oliva Torras supports the elimination of all forms of illegal, forced, or compulsory labor, including child labor. We strictly prohibit the use of illegal, forced, or compulsory labor by our suppliers and subcontractors.
Special attention is paid to the United Nations Universal Declaration of Human Rights, legislation on money laundering, the prevention of corruption and bribery, competition, export control and trade sanctions, as well as conflicts of interest, gifts, and hospitality.
Relations with Employees
Oliva Torras respects the right of employees to join trade unions and organizations. This includes the right to organize, participate, and bargain collectively. Oliva Torras respects the role and responsibilities of social partners and is committed to communicating and negotiating openly to resolve issues of collective interest, providing them with the means to carry out their mission without preventing them from exercising their role.
Equal Opportunities, Inclusion, and Non-Discrimination
Oliva Torras offers equal employment opportunities to all qualified employees and applicants, ensuring everyone has the opportunity to contribute and succeed. The recruitment, training, and personal development of people from diverse backgrounds is an important asset for the organization.
We believe that a diverse and inclusive team constitutes the fundamental pillar for developing sustainable and successful activities. All employment decisions, including hiring, performance evaluation, promotion, training, salary, and development, will be made solely on the basis of objective factors including merit, qualifications, performance, and other business considerations. Oliva Torras prohibits any discrimination related to age, sex, race, ethnic origin, nationality, religion, health, disabilities, marital status, sexual orientation, political or philosophical opinions, union membership, or other characteristics protected by applicable laws and regulations.
Oliva Torras does not tolerate any form of harassment. All individuals belonging to the organization have the responsibility to act with prudence and good judgment in their personal and professional relationships. The company has made available to employees a protocol to report behaviors that may be considered harassment.
If any form of harassment or discrimination is observed or suffered, it must be reported to the email address codi.etic@olivatorras.com. No retaliation will be taken for reporting in good faith.
Health and Safety
The health and safety of all people who work at Oliva Torras is a priority. Every effort will be made to ensure that the highest standards are implemented with the aim of creating a safe workplace for everyone. Special attention will be given to adopting the necessary measures to eliminate health and safety risks across all facilities and to reduce the number of accidents. This task is backed by intensive training for all personnel and will involve adopting a zero-tolerance policy towards any deviation from these standards.
Oliva Torras regularly prepares instructions to keep all personnel informed of potential risks and safe work protocols. We implement procedures to mitigate safety risks and to react in the event of an incident or accident. All employees are responsible for keeping informed of current instructions, applying them, and diligently reporting any incident or accident to the person responsible for Occupational Risk Prevention.
Privacy of Personal Data
Oliva Torras adopts all necessary measures to ensure the proper processing of personal data in accordance with all company instructions, laws, and applicable data protection regulations. No personal information will be communicated to third parties unless necessary and permitted by law.
During the course of work, access to other people’s personal data may occur. Only those employees with a legitimate reason to process personal data on behalf of Oliva Torras may access it, provided the scope of their individual role and job responsibilities permits it. Everyone is responsible for applying the necessary measures to safeguard personal data from any potential mismanagement, misuse, or disclosure.
Gifts and Hospitality
In the context of business relations, the exchange of tangible gifts and hospitality can be perceived as a conflict of interest and interfere with sound commercial judgment. Oliva Torras guarantees that all business decisions are based on competitiveness, performance, and the quality of the goods and services offered. No gift or hospitality may be given with the purpose of obtaining any kind of advantage or influencing the outcome of a business decision in violation of the law, the recipient’s obligations, or this code of conduct itself. All gifts and hospitality must have a lawful and legitimate business purpose. Employees working at Oliva Torras are prohibited from offering, accepting, or authorizing a family member or close contact to accept anything of value—including gifts, recreational activities, event tickets, accommodation, favors, services, loans, use of property or equipment, or any other form of special treatment that could improperly influence business decisions. They are only acceptable if they are of reasonable, modest, and symbolic value and can be reciprocated.
Environmental Protection
Oliva Torras is fully aware of its environmental responsibility. We design our products, manufacturing processes, facilities, and services with the objective of eliminating hazardous products, encouraging the use of recyclable materials, consuming minimal energy, and properly segregating and managing generated waste. Our environmental impact is considered in all major decisions and is carefully managed in accordance with all internal standards, as well as relevant laws and regulations.
All Oliva Torras employees are responsible for supporting our commitment to protecting the environment through their daily work activities.
COMPLAINTS
Complaints may be submitted in writing, which can be sent to:
Postal address
INTERNAL INFORMATION SYSTEM MANAGER
GRUP OLIVA TORRAS
C/ Camí Rajadell s/n
08241 Manresa
Email address
codi.etic@olivatorras.com
Or by completing the form provided for this purpose on this same page.
A complaint can also be made by leaving a message at the following telephone number
696529936
The COMPLAINT must contain a clear and detailed account of the facts, the identity (if known) of the alleged offender, the date or timeframe in which the events occurred, a list of documents or other evidence substantiating the facts, and the identity of any witnesses who may have knowledge of the events. It will also be necessary to provide a contact method to receive updates on the progress of the complaint.
The Internal Information Channel has a specific PROCEDURE approved for this purpose to investigate complaints, managed by the Internal Information System Manager (hereinafter IISM).
The IISM will register the complaint, assign it an internal code, and notify the complainant within 7 calendar days following submission. The IISM will investigate the reported facts, determine the steps to be taken, and prepare a conclusions report, which will generally be communicated to the complainant within 3 months following the opening of the file.
The Internal Information Channel is governed by the principles of confidentiality, respect for the presumption of innocence, and protection of the complainant.
Personal data accessed by the IISM will be processed exclusively for the investigation of the complaint in accordance with the Data Protection Policy.
In compliance with current regulations, you are informed that complaints may also be submitted via an external channel to:
Anti-Fraud Office of Catalonia
autoritatproteccio@antifrau.cat
